Fulfll Pte Ltd. ("we," "us," or "our") is the owner and operator of Ziip. At Fulfll Pte Ltd., we hold data privacy as a fundamental priority and recognize the immense trust you place in us when you use Ziip. Our commitment to safeguarding your personal information is unwavering, and this Privacy Policy is designed to provide you with a clear and comprehensive understanding of how we collect, use, protect, and share your data. We believe that transparency is the cornerstone of trust, and we strive to ensure that you are fully informed about our privacy practices.
This Privacy Policy applies to users in Singapore and is designed to comply with Singapore's data protection laws.
This Privacy Policy, effective as of the date stated above, governs the privacy practices of Fulfll Pte Ltd. in relation to our website located at www.ziipofficial.com, as well as any related Ziip social media channels, websites, applications, features, widgets, or other online services that are owned or controlled by Fulfll Pte Ltd. and that post a link to and indicate that this Privacy Policy applies (collectively referred to as the "Channels"). This includes, but is not limited to, our rideshare application (the "Ziip App") and their mobile counterparts. Please note that this Privacy Policy expressly excludes any Channels or services that state they are governed by a different privacy policy.
We understand that privacy laws and expectations vary by region, and as such, we provide additional disclosures specifically for California residents in Section 11 of this Privacy Policy. We encourage all users to review these disclosures carefully if they reside in California.
Your use of the Channels is also subject to our Terms of Use, which can be found at www.ziipofficial.com/terms. By accessing or using the Channels, you agree to the terms outlined in both this Privacy Policy and the Terms of Use. We recommend that you read both documents thoroughly to understand your rights and obligations when using our services.
At Fulfll Pte Ltd., we are dedicated to maintaining the highest standards of privacy and security. We continuously review and update our practices to comply with applicable laws and to reflect technological advancements and evolving user expectations. This Privacy Policy serves as a testament to our commitment to protecting your personal data and fostering a safe and trustworthy environment for all users of Ziip.
At Fulfll Pte Ltd., we collect various types of personal data through your interactions with the Ziip Channels. "Personal data" refers to any information that can be linked to an identifiable individual, such as your full name, email address, or other identifiers. Additionally, certain data like IP addresses, device information, and cookie identifiers may be treated as personal data where required by applicable law. We also employ techniques such as de-identification and pseudonymization to transform personal data into non-personal data by removing or obscuring identifying characteristics. This process helps us protect your privacy while still enabling us to analyze data for legitimate business purposes. We do not attempt to re-identify de-identified or pseudonymized data except where permitted by law, such as to verify the effectiveness of our anonymization methods. If we combine non-personal data with personal data, we treat the combined data as personal data under this Privacy Policy.
We regularly share aggregated or de-identified data about the use of the Channels, including ride information generated through the Ziip App, which cannot reasonably be used to identify you and therefore is not considered personal data. Such data sharing may involve receiving compensation. While we do not intentionally collect sensitive personal data—defined under various privacy laws as information about race, ethnicity, religious beliefs, sexual orientation, political opinions, health, genetic or biometric data—there is an exception for precise geolocation data collected during the operation of the Ziip App, subject to applicable legal permissions. This geolocation data may be considered sensitive personal data in certain jurisdictions.
When you use the Ziip Channels, including registering for an account or placing an order through the Ziip App, we collect data you provide directly, data about your usage, device information, and data from other sources. Over the past twelve months, the categories of personal data we have collected include:
We collect personal data directly from you when you create an account or place an order on the Ziip App. This includes information such as your name, email, address, phone number, payment details, and ride specifics like pickup location, route, and destination. You may also choose to provide additional profile information or preferences to enhance your experience.
When you provide ratings or feedback about our services or those of rideshare providers we compare, we collect all information you submit as part of that feedback. Similarly, when you communicate with us—whether by email, chat, or other means—we collect the content of your messages and any attachments. If you provide personal data about other individuals, you represent that you have the authority and necessary consent to do so, and that such data will be processed in accordance with this Privacy Policy. Should you believe your personal data has been shared with us improperly or wish to exercise your rights regarding your data, please contact us as described in Section 14.
In addition to data you provide, we and our third-party partners automatically collect certain information about your device and interactions with the Ziip Channels. This "Device ID/Interaction Information" includes your IP address, mobile device identifiers, device model, operating system version, network information, carrier and manufacturer details, radio type (e.g., 4G), language preferences, installed applications, advertising identifiers, push notification tokens, and location data. This information helps us deliver and improve our services, enhance user experience, and provide targeted advertising where permitted. We collect this data through technologies such as cookies, local storage, web beacons, embedded scripts, and session replay tools. For example, cookies and local storage enable us to recognize your device and remember your preferences, while web beacons help us monitor site usage and email engagement. Embedded scripts collect data on your interactions with the Channels, such as links clicked, and session replay technology records your navigation and actions within the Channels to improve functionality and security.
We also gather data from publicly available sources and third parties, including social media features integrated into our Channels, and may combine this information with data you provide directly to us. This helps us maintain accurate records and enhance the services we offer.
Through these comprehensive data collection methods, Fulfll Pte Ltd. ensures that we have the necessary information to provide, maintain, and improve the Ziip Channels while respecting your privacy and complying with applicable laws.
Fulfll Pte Ltd. processes your personal data for a variety of important purposes, all aimed at delivering, maintaining, and enhancing the Ziip Channels and ensuring a safe, secure, and user-friendly experience. Our use of your personal data is carefully tailored to support these objectives while respecting your privacy and complying with applicable laws.
Primarily, we use your personal data to provide the Ziip Channels effectively. This includes verifying your identity to maintain the integrity of your account, managing your account settings and preferences, and connecting you to your rides seamlessly. We rely on your data to calculate ride prices accurately, process payments securely, and communicate with you regarding your rides and overall experience. Additionally, your feedback is invaluable to us, and we collect it to understand your satisfaction and identify areas for improvement. We also use your data to facilitate additional services and programs offered in partnership with third parties, as well as to operate contests, sweepstakes, and other promotions that enhance your engagement with Ziip.
Maintaining the security and safety of the Ziip Channels and their users is a fundamental priority. To achieve this, we use your personal data to authenticate users, investigate and resolve incidents, detect and prevent fraudulent activities, and block or remove unsafe or fraudulent users from our Channels. These measures help create a trustworthy environment for all users, both on the road and within our applications.
Building and nurturing the Ziip community is another key purpose of our data processing. We use your personal data to communicate with you about events, promotions, elections, and campaigns that may be of interest. Furthermore, we personalize and tailor content, experiences, communications, and advertising to promote and grow the Ziip Channels, ensuring that what you see is relevant and engaging.
Customer support is an essential aspect of our service. We utilize your personal data to investigate and assist you with any questions or issues you may have regarding the Ziip Channels. Our goal is to provide timely and effective support, responding to your inquiries and resolving problems to enhance your overall experience.
Continuous improvement of the Ziip Channels is vital to meeting your evolving needs. We use your personal data to conduct research, testing, and analysis that inform the development of new products, features, partnerships, and services. This data also helps us identify, prevent, and resolve software or hardware bugs and issues, monitor and enhance our operations and processes—including security practices and algorithmic models—and ensure the Channels function optimally.
In certain circumstances, we may be required to use your personal data to respond to legal proceedings and obligations. This includes complying with demands from law enforcement, regulatory bodies, or courts, and cooperating with investigations or legal processes. We emphasize that we do not use personal data for automated decision-making without human intervention, including profiling, in any manner that produces legal effects or significantly affects you.
Through these varied and carefully considered purposes, Fulfll Pte Ltd. ensures that your personal data is used responsibly and effectively to provide a secure, efficient, and personalized experience on the Ziip Channels, while upholding your rights and privacy under applicable laws.
Fulfll Pte Ltd. processes your personal data in accordance with applicable data privacy and protection laws, which require that we have a valid legal basis for such processing. Our legal bases for processing personal data vary depending on the context and purpose of the processing, and we carefully assess and document these bases to ensure compliance and transparency.
One primary legal basis we rely on is our legitimate interests. In many cases, we process personal data because it furthers our legitimate commercial interests in operating, improving, and securing the Ziip Channels, providing customer support, and developing new products and services. These interests include maintaining the safety and security of our users, preventing fraud, and enhancing user experience. We balance these interests against your fundamental rights and freedoms to ensure that our processing does not override your privacy rights. When we rely on legitimate interests, we take care to process data in a manner that is fair, reasonable, and proportionate.
Another important legal basis is legal compliance. We process personal data as necessary to comply with applicable laws, regulations, and legal obligations imposed on us by governmental or regulatory authorities. This includes responding to lawful requests from law enforcement, fulfilling tax and accounting requirements, and adhering to data protection mandates.
We also process personal data to fulfill our contractual commitments to you. For example, when you enter into a contract with us by using the Ziip Channels or purchasing services, we process your data to perform our obligations under that contract, such as verifying your identity, processing payments, and delivering the requested services. Additionally, we may take steps at your request prior to entering into a contract, such as providing information or facilitating account setup.
Where required, we obtain your explicit consent to process your personal data for specific purposes. Consent is sought in a clear and informed manner, and you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. We provide straightforward mechanisms for you to manage your consent preferences, and we respect your choices in accordance with applicable laws.
By ensuring that our processing activities are grounded in these recognized legal bases—legitimate interests, legal compliance, contractual necessity, and consent—Fulfll Pte Ltd. upholds your privacy rights while delivering and improving the Ziip Channels. We remain committed to transparency and accountability in all aspects of our data processing practices.
Fulfll Pte Ltd. does not sell your personal data under any circumstances. However, to operate and maintain the Ziip Channels effectively, we may need to share your personal data with various third parties. This sharing is conducted with strict safeguards and only for legitimate business purposes that support the delivery, improvement, and security of our services. The following outlines the categories of personal data we share, the types of third parties involved, and the purposes for which your data is shared.
The categories of personal data we may share include personal identifiers (such as your name, address, and email), financial information (including credit card details and bank routing numbers), commercial information (such as ride details and feedback), internet or electronic network activity information (including IP address, browser type, operating system, device identifiers, and mobile advertising identifiers), and geolocation data, including precise location information collected through the Ziip App.
We share this data with several types of third parties for specific business purposes:
We require all third parties to whom we transfer your personal data—except for those you direct us to share with and public authorities governed by their own privacy laws—to adhere to strict privacy and security standards. These third parties must process your data only for specified purposes and in accordance with our instructions and applicable law. We treat de-identified or pseudonymized data as non-personal to the fullest extent permitted by law and do not attempt to re-identify such data except as legally allowed to verify our anonymization processes.
In addition to personal data, we may share non-personal data, including aggregated or anonymized information, with third parties for any lawful purpose, such as advertising, research, and marketing. This data cannot reasonably be used to identify you.
Please be aware that any personal data you choose to post publicly on Ziip Channels—such as in community forums, blogs, or chat rooms—may be accessible to anyone visiting those public pages and is not subject to the protections described in this Privacy Policy.
Through these carefully controlled sharing practices, Fulfll Pte Ltd. ensures that your personal data is handled responsibly and securely, supporting the operation and enhancement of the Ziip Channels while respecting your privacy rights and complying with applicable laws.
Your personal data collected by Fulfll Pte Ltd. through the Ziip Channels may be transferred to, processed, and stored in countries other than the country in which you reside. These countries may include the United States and other jurisdictions where our affiliates, service providers, or partners operate. Because data protection laws vary from country to country, the level of protection afforded to your personal data in these locations may differ from that of your home jurisdiction and may not provide the same level of privacy safeguards as those in your country.
In some cases, courts, law enforcement agencies, regulatory bodies, or security authorities in these countries may have the legal authority to access your personal data, including for purposes related to national security, law enforcement, or other governmental requirements. Such access may occur without your knowledge or consent and may be subject to different legal standards than those applicable in your country.
By using the Ziip Channels or providing your personal information to us, you expressly acknowledge and unambiguously consent to the collection, transfer, processing, and storage of your personal data in these international locations. You understand and accept the potential risks associated with such transfers, including the possibility that your personal data may be accessed by authorities in those jurisdictions.
Fulfll Pte Ltd. takes appropriate measures to safeguard your personal data during international transfers, including implementing contractual safeguards, adhering to recognized data protection frameworks, and requiring our service providers and affiliates to maintain adequate security standards. We remain committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable laws, regardless of where it is processed or stored.
If you have any questions or concerns about the international transfer of your personal data, please contact us as described in Section 14.
At Fulfll Pte Ltd., the privacy and security of your personal data are of paramount importance. We recognize that protecting the information you entrust to us is essential to maintaining your confidence and ensuring the integrity of the Ziip Channels. To this end, we have implemented comprehensive technical, administrative, and organizational measures designed to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.
Our security framework includes regular scanning of our Channels for vulnerabilities to proactively identify and address potential risks. We employ industry-standard encryption technologies, such as Secure Socket Layer (SSL), to protect sensitive information—including payment details—during transmission. This encryption ensures that data exchanged between your device and our servers remains confidential and secure from interception.
Access to personal data within our systems is strictly controlled and limited to authorized personnel who require such access to perform their job functions. These individuals are bound by confidentiality obligations and undergo regular training on data protection principles and security best practices. We maintain secure networks and infrastructure designed to prevent unauthorized intrusions and monitor for suspicious activity continuously.
All transactions processed through the Ziip Channels are handled via secure payment gateways, ensuring that your financial information is never stored or processed on our servers directly. This approach minimizes the risk of data breaches related to payment processing and leverages the expertise of specialized providers to maintain the highest security standards.
While we strive to implement robust security measures, it is important to acknowledge that no system can guarantee absolute security. Despite our best efforts, there remains a residual risk of unauthorized access or cyberattacks by malicious third parties. We continuously evaluate and enhance our security protocols to mitigate these risks and respond swiftly to any incidents that may arise.
In addition to our internal safeguards, we require all third-party service providers and partners who process personal data on our behalf to adhere to stringent security requirements and contractual obligations. These measures ensure that your data is protected consistently across all entities involved in delivering the Ziip experience.
By employing a multi-layered security strategy encompassing encryption, access controls, vulnerability management, and secure transaction processing, Fulfll Pte Ltd. is committed to maintaining the confidentiality, integrity, and availability of your personal data. We encourage you to take an active role in protecting your information by using strong passwords, safeguarding your account credentials, and promptly notifying us of any suspicious activity related to your account.
Fulfll Pte Ltd. retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in Section 3, or to comply with applicable legal, regulatory, tax, accounting, or reporting obligations. The determination of the appropriate retention period involves a careful assessment of several factors, including the nature and sensitivity of the personal data, the risks associated with unauthorized use or disclosure, the purposes for which the data was collected, and whether those purposes can be achieved through other means.
We evaluate the retention period based on the amount, type, and sensitivity of the personal data, balancing the need to provide our services effectively with the imperative to minimize privacy risks. For example, data related to completed transactions or closed accounts may be retained for a limited time to address potential disputes, enforce agreements, or comply with statutory requirements such as financial recordkeeping laws. Conversely, data necessary for ongoing service provision or user support may be retained for longer durations, subject to periodic review.
Once the applicable retention period expires, Fulfll Pte Ltd. undertakes measures to securely delete or anonymize your personal data. Deletion processes are designed to ensure that data is irretrievably removed from our active systems and backups, preventing any further processing or unauthorized access. In cases where complete deletion is technically infeasible—such as residual data stored in backup archives or legacy systems—we implement strict controls to prevent any use or disclosure of such data beyond the original retention purpose. These controls include access restrictions, encryption, and monitoring to safeguard your information.
Our data retention practices are regularly reviewed and updated to reflect changes in legal requirements, business needs, and technological capabilities. We are committed to transparency regarding our retention policies and encourage you to contact us if you have questions about how long your personal data is stored or how it is securely disposed of.
By adhering to these retention principles, Fulfll Pte Ltd. ensures that your personal data is handled responsibly throughout its lifecycle, balancing operational needs with your privacy rights and regulatory obligations.
Under applicable data protection laws, you have a range of rights concerning your personal data that Fulfll Pte Ltd. processes through the Ziip Channels. These rights are designed to give you greater control over your information and to ensure transparency and accountability in how we handle your data. Depending on your jurisdiction, these rights may include the ability to access, correct, delete, restrict, or object to the processing of your personal data, as well as the right to data portability and to withdraw consent where processing is based on your consent.
Specifically, you may have the right to be informed about and access the personal data we hold about you, allowing you to understand what information we process and how it is used. You can request correction of any inaccurate or incomplete data to ensure that your records are accurate and up to date. In certain circumstances, you may ask us to erase your personal data, subject to legal or contractual exceptions. You also have the right to restrict or limit our processing of your data, for example, while a dispute about accuracy is resolved or where processing is unlawful but you oppose erasure. Additionally, you may object to certain types of processing, such as direct marketing or profiling, and you can request that your personal data be provided to you in a portable format or transferred directly to another data controller where technically feasible.
If our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Importantly, you should not be discriminated against or denied services for exercising any of these rights.
To exercise your rights, you may contact us at support@ziipofficial.com. We strive to respond to all valid requests promptly and within the timeframes required by applicable law, typically within one month. In some cases, depending on the complexity or number of requests, we may require additional time, but we will notify you accordingly. We may also need to verify your identity before fulfilling your request to protect your privacy and security.
Beyond these statutory rights, you have choices regarding how we communicate with you. You can manage your preferences for receiving marketing and non-transactional communications by clicking the "unsubscribe" link in our marketing emails or by contacting us directly. For SMS communications, you may opt out of promotional messages by texting [STOP] or all messages by texting [STOPALL] to the designated Ziip SMS Reply Number. Please note that opting out of all SMS messages may affect your ability to use certain features of the Ziip Channels. You can re-enable messages by texting [START].
If you are a registered accountholder on the Ziip Channels, you can review and update certain profile information by logging into your account settings. You may also opt out of push notifications through your device settings, though this may impact your experience using the Channels. Should you wish to delete your Ziip account, you may request deletion by emailing support@ziipofficial.com. Please be aware that in some cases, such as issues related to trust, safety, or fraud, we may be unable to delete your account immediately. When we delete accounts, we may retain certain information for legitimate business purposes or to comply with legal obligations, such as ongoing legal claims, and we take steps to prevent such retained data from being used for other purposes.
Fulfll Pte Ltd. is committed to respecting your privacy choices and providing you with clear, accessible means to exercise your rights and manage your personal data preferences. We encourage you to reach out to us with any questions or concerns regarding your data rights or how to exercise them.
Fulfll Pte Ltd. partners with a diverse range of third-party advertising networks, analytics providers, advertising agencies, and other vendors to serve advertisements on the Ziip Channels, as well as on third-party websites, applications, and other online platforms. These collaborations enable us to gain valuable insights into how users interact with our Channels and to measure the effectiveness of our advertising campaigns. By collecting and analyzing data about your visits and activities on the Ziip Channels and other websites or services you use, these third parties help us deliver more relevant and personalized advertising content tailored to your interests and preferences.
The types of data collected by these third parties may include device identifiers, Device ID/Interaction Information (such as IP address, browser type, operating system, and usage patterns), hashed or anonymized information, records of transactions conducted on our Channels, and other de-identified or pseudonymized data. This data is used to target advertisements, prevent repetitive ad exposure, and conduct research on ad performance and user engagement. The advertisements you see may be served directly by Fulfll Pte Ltd. or by one or more third parties who use data about your activities across multiple devices and platforms to provide targeted content and advertising.
To collect this data, third parties may set and access their own tracking technologies on your device, including cookies, web beacons, pixel tags, and similar tools. These technologies enable them to monitor your browsing behavior, measure ad impressions and clicks, and gather information about your interactions with advertisements. Some third parties may collect personal data over time as you visit the Ziip Channels and other online services, building profiles to deliver interest-based advertising.
Fulfll Pte Ltd. may share certain data, such as device identifiers, interaction information, hashed data, and transaction records, with these third-party advertising and analytics companies to facilitate targeted advertising and analytics services. Additionally, we and our service providers may use this data to perform matching with third-party cookies and identifiers to enhance the precision of online marketing efforts.
We recognize the importance of providing you with control over how your personal data is used for advertising and analytics purposes. To that end, there are several tools and mechanisms available to help you manage your preferences and opt out of targeted advertising:
It is important to understand that opting out of targeted advertising and analytics through these mechanisms does not mean you will no longer see advertisements. Instead, you may continue to receive generic or non-personalized ads. Additionally, opt-out preferences are typically browser- and device-specific, so if you use multiple devices or browsers, you may need to opt out on each one individually.
Regarding location data, you have the choice to allow or block the Ziip Channels from collecting real-time information about your device's location through your device's privacy settings. Blocking location access may limit the functionality of certain features within the Channels.
Mobile devices often include settings to disable tracking for advertising and analytics purposes. Furthermore, the digital advertising industry provides tools such as AppChoices, which allow mobile users to register their preference not to receive targeted advertising.
While Fulfll Pte Ltd. strives to respect your privacy preferences and provide clear options for managing your data, please be aware that some third parties may have their own privacy policies and opt-out mechanisms that operate independently of ours. We encourage you to review the privacy policies of third-party advertisers and analytics providers to understand their practices fully.
Through these comprehensive advertising and analytics controls, Fulfll Pte Ltd. aims to balance the delivery of relevant, personalized content with your right to privacy and choice, ensuring a transparent and respectful user experience across the Ziip Channels and beyond.
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents are entitled to specific disclosures and rights regarding their personal data. Fulfll Pte Ltd. ("we," "us," or "our") is committed to complying with these laws and providing California residents with clear information about how their personal data is collected, used, and shared.
We do not sell personal data. However, we may share personal data, including identifiers and internet activity information collected through the Ziip Channels, with third-party advertisers for the purpose of delivering targeted advertisements on non-Ziip websites, applications, and services. Additionally, authorized third-party service providers who have agreed to contractual limitations regarding the retention, use, and disclosure of personal data may collect personal data from our Channels or other services. You may also direct us to disclose your personal data to third parties when you interact with those parties through our Channels.
California law requires us to disclose the categories of personal data we collect, the purposes for which we use it, and the sources from which we obtain it. These disclosures are detailed throughout this Privacy Policy, particularly in Sections 2, 3, and 5.
The CCPA/CPRA grants California consumers several rights concerning their personal data. These include the right to know and access specific categories and items of personal data we hold, to understand how we process that data, to request deletion or correction of personal data, to opt out of the sharing of personal data for third-party advertising purposes, and to not be discriminated against for exercising these rights. The CPRA also provides a right to limit the use and disclosure of sensitive personal data; however, this right applies only when such data is processed for inferring characteristics about a consumer or falls outside certain statutory exceptions. Fulfll Pte Ltd.'s use and disclosure of sensitive personal data does not fall within these categories, and therefore, this right is not offered at this time.
To exercise your rights under the CCPA/CPRA, please refer to Section 9 of this Privacy Policy for instructions on how to contact us. If you are an authorized agent acting on behalf of a California resident, you must provide us with a copy of the consumer's written authorization designating you as their agent.
California residents may opt out of the sharing of their cookie identifiers for targeted advertising by enabling Global Privacy Control (GPC) in their web browser or browser extension. We honor valid GPC signals in a frictionless manner. For more information on GPC and California privacy rights, please visit the California Privacy Protection Agency's website at https://oag.ca.gov/privacy/ccpa and https://globalprivacycontrol.org. Additionally, please review the Third Party Advertising and Analytics/Privacy Controls section above for information on industry tools and device settings that may assist you in managing your privacy preferences. We may require verification of your identity and residency before fulfilling your rights request to protect your privacy and security.
Under the California "Shine the Light" law (California Civil Code Section 1798.83), Fulfll Pte Ltd. does not share personal information with third parties for their direct marketing purposes. If you are a California resident and have questions about our practices regarding sharing information for direct marketing or wish to exercise your choice rights, please send your request as described in Section 14. Your request must include the statement "Your California Privacy Rights" in the subject line of your email or on the envelope, along with your full name, email address, street address, city, state, and ZIP code. We are not responsible for notices that are incomplete, improperly labeled, or not sent according to these instructions.
Fulfll Pte Ltd. is dedicated to respecting the privacy rights of California residents and providing transparent, accessible means to exercise those rights. We encourage you to contact us with any questions or concerns regarding your personal data or this Privacy Policy.
The Ziip Channels are designed for a general audience and are not intended for use by, nor targeted toward, children under the age of 18. Fulfll Pte Ltd. does not knowingly collect personal data from children younger than 18 years old. We take this responsibility seriously and have implemented measures to avoid the collection of such data. If you are a parent or legal guardian and believe that we have inadvertently collected personal data from a child under 18, we urge you to contact us immediately at support@ziipofficial.com. Upon notification, we will take prompt steps to delete the information in accordance with applicable laws and ensure that the child's privacy is protected. Our commitment is to maintain a safe and compliant environment for all users, respecting the privacy and legal protections afforded to minors.
The Ziip Channels may contain links to or incorporate content, advertising, or websites operated by third parties over which Fulfll Pte Ltd. has no control. These third-party sites and services are governed by their own privacy policies and business practices, which may differ from those of Fulfll Pte Ltd. We encourage you to review the privacy policies of any third-party websites or services you visit through links on the Ziip Channels. Please be aware that Fulfll Pte Ltd. is not responsible for the privacy practices, content, or business conduct of these third parties, including any ride services or other offerings linked through the Ziip App or other Channels. Your interactions with such third parties are solely between you and those parties, and any information you provide to them is subject to their privacy policies and terms. We recommend exercising caution and discretion when sharing personal data with third parties and contacting them directly if you have questions about their privacy practices.
Fulfll Pte Ltd. reserves the right to modify or update this Privacy Policy at any time and at our sole discretion, to reflect changes in our practices, legal requirements, or technological developments. When we make material changes to this Privacy Policy, we will notify you by posting the updated version on our Channels, including our website at www.ziipofficial.com, and may also provide additional notice through other means such as email or in-app notifications, depending on the nature of the change and the contact information you have provided. These notifications are intended to keep you informed and ensure transparency regarding how we collect, use, and protect your personal data.
Any changes to this Privacy Policy will become effective immediately upon posting unless otherwise specified. Your continued use of the Ziip Channels after the effective date of the revised Privacy Policy, or any other act indicating acceptance as described in the updated policy, will constitute your consent to the changes to the fullest extent permitted by applicable law. In cases where the law requires, we will seek your explicit consent—whether opt-in or opt-out—before implementing certain changes, particularly those that affect your rights or the way we process your personal data.
Please be aware that you may need to review and accept updated policies to continue using the Ziip Channels and our services. We encourage you to regularly review this Privacy Policy to stay informed about how we are protecting your information and to understand any updates that may impact your privacy rights. If you do not agree with any changes, you should discontinue your use of the Channels and contact us as outlined in the following section.
By maintaining this right to update our Privacy Policy, Fulfll Pte Ltd. demonstrates its commitment to adapting to evolving privacy standards and ensuring that our practices remain aligned with legal obligations and user expectations. We strive to balance the need for flexibility with our responsibility to keep you fully informed and in control of your personal data.
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, including if you need to access this policy in an alternative format, we encourage you to contact us directly. Whether you need assistance understanding any part of this policy, wish to exercise your data rights, or require the policy in an alternative format, our dedicated support team is here to help. You can reach us at support@ziipofficial.com, where we strive to provide timely, clear, and comprehensive responses to all inquiries. We value your trust and are committed to ensuring that your privacy is respected and protected at every step. Please do not hesitate to get in touch with us for any privacy-related matters or further information about how we handle your personal data.